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Information and questions about the trip

Everything in view for your journey!

Your journey with is just around the corner or you are about to booking your trip? All topics concerning your journey concerning your journey here. It doesn't matter whether you need information on driving in general, on our driving and rest times or on traveling safely with children.

Unclear about the journey?

Whether before or after the trip: you will find the answer to your query in our FAQs

You can call up the mobile number of your bus driver in your customer account at any time. For changes to the journey time or pick-up location, you can reach our control center at short notice by calling 030 68389135

The bus will arrive at your starting point at least 10 minutes before the specified departure time.

In the "My journeys" section, you can follow your bus live on the map - from 15 minutes before to 15 minutes after the scheduled departure.

12-16 hours before departure you will find details of the vehicle and driver under "Vehicle details". Incidentally, it may be necessary to upgrade the vehicle size free of charge for operational reasons.

The bus stop is located 400m (3 minutes' walk) from Terminal 1 and 600m (7 minutes' walk) from Terminal 2. The stop is also signposted as "Bus stop B". 

Further information can be found on the BER website.

Information on driving times and rest periods

Everything you need to know about break regulations for our drivers

The driving and rest time regulation for bus drivers is based on the Working Hours Act and Regulation (EC) 561/2004. This regulation stipulates that bus drivers must must take a break (break in driving time) of at least 45 minutes after a maximum driving time of 4.5 hours. This break can also be divided into two sections (1st section 15 minutes, 2nd section 30 minutes).

It is the responsibility of the driver to comply with this statutory break time in order to ensure the safety of all bus passengers. 

To ensure that drivers are not overtired and are not overtired and overworked behind the wheel, the total daily permitted driving time per person is set by law. This may not exceed maximum of 9 hours per day per day. On two days a week, 10 hours are also permitted. The daily driving time may not be completed in one go in accordance with the break regulation. A weekly driving time of 56 hours may not be exceeded.

The rest periods for driving personnel are not to be equated with driving time breaks. The rest periods are exclusively for rest and and can be freely arranged by the driver away from the wheel. The daily rest period must be at least 11 hours in a row. This rest period can be reduced to 9 hours three times within a working week.

If the bus driver has already been on duty for 6 days, a rest period of at least 24 hours must be observed.

As soon as a journey takes longer than the permitted driving time per person, the driving personnel must be deployed in the form of a double crew. The rest periods per person do not change in this case. 

Rule of thumb: A second driver must be expected for single routes over 700 km without an overnight stay.

Information on traveling with a child

What you need to know about traveling safely with a child on a coach

No, child seats are not compulsory in buses and coaches over 3.5 tons (more than 9 seats), as the belt system of the vehicles is not compatible with the majority of child seat models (no three-point safety belt available).

Children should always be properly secured with the two-point safety belt provided .

If you wish to transport your child in your own infant seat, please check in advance whether it can be fastened with a two-point safety belt (lap belt). We recommend the use of a baby seat for babies. It must also be possible to secure this with the lap belt.

Didn't find the right answer?

If you could not find the answer to your question, please visit our contact page to get in touch with our customer service. If you have already received a quote, you can also get in touch with your contact person directly. We understand that a upcoming journey can be exciting and raise many questions. But with us, no question remains unanswered!

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