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Information and questions about booking
Everything at a glance for your booking!
Have your plans changed? No problem, of course this can happen. You can find everything you need to know about canceling or changing your booking at BVB.net here. If you haven't found the right answer, take a look at our contact page to get in touch with our BVB.net customer service. If you have already received a quote, you can also get in touch with your contact person directly. This way, none of your questions will remain unanswered!
Unclear about the booking?
Find the answer in our FAQ
After receiving our offer, there are only a few steps left to your journey.
1. confirm our online offer
2. You will receive your order confirmation by e-mail.
3. You can create an online customer account.
4. Your journey can begin (live data in the customer account).
An online customer account at BVB.net offers you numerous advantages.
You can easily pay for your trip online by credit card or PayPal. You will also receive important information about your vehicle and crew 12-16 hours before departure. You can also track your bus live on the map - from 15 minutes before to 15 minutes after the scheduled departure - directly in your customer account under "My journeys".
The successful creation of your customer account is done in four simple steps:
1. Log in: Use the e-mail address you used to receive our message and offer for a quick registration.
2. Set password: In the next step you will receive an e-mail with the further steps.
3. Use account: Your customer account is immediately available to you for your current and all future journeys.
4. Complete data: Please check and complete your data in the "Customer data" section. Don't forget to enter the mobile number of a local contact person for the journey.
The total amount of your booking must be paid no later than 5 days before your trip . The invoice will follow after your trip and will be sent to you by e-mail.
You can easily pay the invoice online in your customer account by credit card or PayPal. If you experience technical difficulties, please try a different browser or alternatively pay by bank transfer.
If an advance payment has been agreed, you can instruct the bank transfer with the booking number as the reason for payment. If you need an advance invoice for this, we will be happy to send you a pro-forma invoice by email.
Two accounts are noted in the footer of your order confirmation, both of which you can use for your payment.
Forgotten or misplaced your password? No problem! You can easily request a new password here.
We require a written cancellation by e-mail, please note whether you wish to cancel the entire booking or just individual journeys. Cancellation is free of charge up to 7 days before the planned departure date. You can find further information on our cancellation conditions under point 6 in our General Terms and Conditions.
